Privacy Policy
See our Privacy Policy
Legal Notices and Privacy
The privacy and security of your personal data is a priority for RAFAELA SILVA, UNIPESSOAL, LDA. (next "ROOTS"), we therefore aim to be open and transparent with regard to the processing of your personal data, which is made available to us in connection with the use of the website: https://www.raizes.shoes.
We therefore have a policy setting out how your personal data will be treated and protected.
Who is responsible for the processing of your personal data?
The Portuguese company, RAFAELA SILVA, UNIPESSOAL, LDA. cThe registered office is at Rua Monges de Cisteria nº35, Benedita, Portugal, is the controller of the personal data you make available to us and is responsible for such personal data in accordance with the applicable data protection legislation.
Where do we store your data?
The data we collect is stored within the European Economic Area ("EEA"), but may also be transferred and processed in a country outside the EEA. In such a case, the transfer of your personal data will be carried out in accordance with applicable laws.
In the case of transfers outside the EEA, the ROOTS will use Standard Contractual Clauses and the Privacy Shield as safeguards for countries that require an adequacy decision by the European Commission.
Will my data be shared with third parties?
The data may be shared with third parties, namely with infrastructure providers (web and email hosting server/service) or other providers that we have related to services that you may contract with us and for the execution of the contracted services. Furthermore, the data may be shared with third parties in the case of a specific partnership that we develop with another market operator. In this case, all data subjects will be duly informed and given the opportunity to oppose this sharing. Data may be shared with judicial, tax and regulatory authorities in order to comply with legal requirements.
What are the legal grounds for treatment?
For each specific processing of the personal data we collect about you, we will inform you about the legal basis of its processing, in particular whether it is in compliance with a legal obligation, or whether it is necessary for the performance of a contract, and what its effects are if you choose not to do so.
What are your rights?
- Right of access:
Any person has the right to confirm whether or not ROOTS we are or are not processing personal data that we hold about you. You can contact ROOTS, which will provide you with your personal details which we will process about you by email.
- Right to portability:
Whenever the ROOTS process your personal data by automated means on the basis of your consent or on the basis of a contract, you have the right to have a copy of your data transferred to you or to a third party in a structured, commonly used and machine-readable format. This includes only the personal data that you have sent to us.
- Right to rectification:
You have the right to request the rectification of your personal data if they are incorrect or outdated, as well as being able to complete personal data.
If you have an account on ROOTSyou can edit your personal details on that account and on the subscription pages.
- Right to erasure:
You have the right to request the erasure of any personal data processed by ROOTSat any time, except in the following situations:
* has an open question with Customer Service.
* has an open order that has not yet been sent or has been partially sent.
* has an outstanding debt with ROOTSregardless of the payment method.
* has misused, or is suspected of having misused, our services in the last four years.
* your debt has been sold to a third party within the last three years or within the last year in the case of deceased customers.
* your credit application has been rejected in the last three months.
* if you have made a purchase, we will keep your personal data relating to the transaction for accounting purposes.
- The right to object to the processing of personal data on grounds of the legitimate interests of the controller:
You have the right to object to the processing of personal data on the grounds of the legitimate interest of the ROOTS. A ROOTS will not process your personal data any further unless we can demonstrate legitimate grounds for the processing which override your interests and rights, or in the event of legal proceedings.
- The right to oppose direct marketing:
You have the right to object to direct marketing, including profiling carried out for direct marketing purposes.
You can reject your direct marketing subscription at any time in the following ways:
* following the instructions in each marketing email.
* editing your account settings ROOTS.
- Right to limitation:
You have the right to request that the ROOTS limit the processing of personal data in the following circumstances:
* if you wish to object to the processing on the basis of the legitimate interest of the ROOTS, a ROOTS will restrict all processing of such data until the legitimate interest is verified.
* if you declare that your personal data are incorrect, the ROOTS will have to restrict all processing of such data until their correctness is verified.
*if the processing is unlawful, you may object to the deletion of the personal data and instead request the restriction of the use of your personal data.
*if the ROOTS you no longer need the personal data but need to keep it for your defence in legal proceedings.
How can you exercise your rights?
We take the protection of personal data very seriously, so we have dedicated and sensitized customer service technicians to deal with your requests related to the above rights. You can contact them at email info@raizes.shoes.
Data Protection Officer:
We have appointed a Data Protection Officer to ensure that your personal data is always handled in a transparent, accurate and lawful manner. You can contact our Data Protection Officer by emailing info@raizes.shoes by writing 'DPO' in the subject line.
Right to lodge a complaint with the national supervisory authority:
If you consider that the ROOTS is processing your personal data incorrectly, you can contact us. You also have the right to lodge a complaint with the competent data protection authority.
Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any significant changes to the Privacy Notice, such as the purpose for which we use your personal data, the identity of the data controller or your rights.
Online Shopping
Why do we process your personal data?
We will use your personal data to manage your online purchases on ROOTSWhen processing your orders and returns via our online services, and to send you notifications about the delivery status or if there are any problems with the delivery of your items.
We will use your personal details to manage your payments.
We will also use your data to manage complaints and product warranty issues.
Your personal data is used to identify you and to validate your legal age in order to make online purchases, as well as to confirm your address with external partners.
We wish to offer you different payment alternatives and will carry out analysis to determine what payment alternatives may be available to you, including your payment history and credit checks.
What types of personal data do we process?
We will process the following categories of personal data:
* contact information such as name, address, email address and telephone number
* payment data and payment history
* credit information
* order information
If you have an account on ROOTSwe will also process personal data that you have submitted as part of your account or membership, such as:
* Account ID
* purchase history
Who has access to your personal data?
Personal data made available to third parties is used only to provide you with the above services. We use companies to validate your address, communications agencies to send you order confirmation and warehousing and distribution services to ship your order. We use payment service providers to process your payments. We also use credit reference agencies for identity and credit checks and debt collection agencies.
Please note that many of these recipient companies have a legal right or obligation to process your personal data.
What is the legal basis for the processing of your personal data?
The processing of your personal data is necessary for the ROOTS can manage and deliver your order.The processing of your personal data is necessary for ROOTS can manage and deliver your order to you.
How long do we keep your data?
Your data will be stored as long as you are an active customer.
Automatic decision process:
When you choose credit as your method of payment, an automatic decision process will be carried out regarding your credit request. You have the right to express your point of view and to contest the decision with a member of staff through the channels provided in this information.
Why do we process your personal data?
We will use your personal data to send you marketing offers, information surveys and invitations by email, text message, telephone and by post.
To optimise your experience with ROOTSwe will provide you with relevant information, recommend products, send you reminders for products in your shopping bag and personalised offers. All these personalised services are based on your previous purchases, the products you have clicked on and the information you have sent us.
Direct Marketing
What types of personal data do we process?
We will process the following categories of personal data:
* contact information such as email address, telephone number and postcode.
* if you wish novelties for children (if you choose to make that information available to us).
* gender (if you choose to provide us with this information).
* which products and offers you have clicked on.
If you have an account on ROOTSwe will also process your account related personal data such as:
* name
* address
* age
* purchase history
* how you browsed and clicked on the site
Who has access to your personal data?
Data made available to third parties is used solely to provide you with the above services. We use multimedia agencies and technical suppliers to distribute direct marketing in physical and digital format. We never transmit, sell or exchange your personal data with third parties outside ROOTS for commercial purposes.
What is the legal basis for processing your personal data?
The processing of your personal data is based on your consent when you agree to receive direct marketing material. Except in postal mail marketing, which we will send on the basis of our legitimate interest.
Your right to withdraw your consent:
You have the right to revoke your consent to personal data processing at any time, and to object to direct marketing.
If it does, the ROOTS will no longer be able to send you further direct marketing offers or information based on your previous consent.
You can reject the direct marketing subscription in the following ways:
* following the instructions in each marketing publication.
* editing your account settings ROOTS.
How long do we keep your data?
We will store your data for direct marketing until you revoke your consent.
In the case of email marketing, we will consider you an inactive customer if you have not opened any emails during the last year.
After this period, your personal data will be deleted. Without prejudice to revoking your consent at any time.
Account Raízes
Why do we process your personal data?
Your personal data will be processed to create and manage your personal account in order to provide you with a personalised and relevant experience with ROOTS.
We will provide you with your order history and information about your orders as well as allow you to manage your account settings (including marketing preferences). We will also grant you effective ways to keep your information correct and up to date, such as contact and payment details. In addition, we will allow you to store items in your shopping bag, as well as size recommendations, sort and review the products you have purchased.
In order to be able to make relevant product recommendations, the ROOTS will process data from your browsing on our digital platforms (including the website and app), your purchase history and product reviews, as well as data you have sent to us via your account.
What types of personal data do we collect?
For this purpose, we will always collect your email address and the password you send us when you create an account ROOTS.
We will process the following categories of personal data, if you choose to make this information available to us:
* contact information such as name, address and telephone number
* date of birth
* sex
* country
* account settings
* encrypted payment card data
We will process the following categories of personal data if you make a purchase:
* order history
* delivery details
* payment history
We will also process the following categories of personal data in connection with your cookies:
* click history
* browsing history
Who has access to your personal data?
Data made available to third parties is used only to provide you with the above services. For website optimisation we use website agencies, and for product classification we use analysis tools.
What is the legal basis for processing your personal data?
The processing of your personal data for your account is based on your consent when you create the account ROOTS.
The processing of your personal data to provide you with relevant product information is based on our legitimate interest.
Your right to withdraw your consent:
You have the right to revoke your consent to the processing of personal data at any time. If you do so, your account will cease to exist and ROOTS will no longer be able to provide you with the above services.
How long do we keep your data?
Your details will be kept for as long as you have an account ROOTS active.
You have the right to close your account at any time. If you do so, your account will cease to exist and you will be considered inactive. We will keep your personal data if required to do so by law and if there is an open dispute.
Upon closure of your account, your data will be deleted. Right to object to the processing of your data:
You have the right to object to the processing of your personal data on the legal grounds of the legitimate interest of ROOTS. To do this, please contact info@raizes.shoes. Your account will then be deleted and we will no longer be able to provide you with our services.
Customer Service
Who controls your personal data?
The Portuguese company, RAFAELA SILVA, UNIPESSOAL, LDA. che head office is at Rua Monges de Cisteria nº35, Benedita, Portugalis the Controller and therefore controls the personal data you submit to us and is responsible for such information in accordance with applicable data protection regulations.
What do we use your personal data for?
We will use your personal data to manage any requests, to manage complaints or queries about product warranty and technical support issues via email, over the phone or via social media.
We can also contact you should any problems arise with your order.
What kind of personal data do we handle?
We will treat any information you provide to us, including the following categories:
* contact information, such as: address, email and telephone number
* date of birth
* payment information and payment history
* credit information
* ordering information
* account
* correspondence on any subject
Who has access to your personal data?
Data made available to third parties is used only to provide you with the above services.
What is the legal basis for processing your personal data?
The legal basis for processing your personal data is the legitimate interest of ROOTS.
How long do we keep your data?
We will retain your data for 100 days in the case of telephone and email files, in addition to correspondence, and for 12 months for case management.
In the case of complaints made in the shop ROOTSyour personal data will be stored for 2 years; except in the USA where the period is 5 years.
Right to object to data processing on the basis of legitimate interest:
You have the right to object to the processing of your personal data on the basis of the legitimate interest of the ROOTS. A ROOTS will not further process personal data unless we can demonstrate a legitimate reason for such processing which overrides your interests and rights or because of a legal claim.
Competition
Why do we process your personal data?
We will process your data when you participate in our competitions. Your data will be used by ROOTS for contacts related to the competition, before and after an event, to identify participants, check the age of participants, contact winners, follow up and deliver prizes.
What types of personal data do we process?
We will process the following categories of personal data:
* contact information such as name, address, email address and telephone number
* age
* information sent in the competition
Who has access to your personal data?
Data made available to third parties is used solely to provide you with the above services. We use distributors to deliver the prizes.
What is the legal basis for processing your personal data?
The processing of your personal data is based on your consent when you agree to participate in a competition.
The right to withdraw your consent:
You have the right to revoke your consent to the processing of personal data at any time. If you do so, the ROOTS will no longer be able to provide you with the above services.
How long do we keep your data?
Your data will be kept for 45 days after the end of the competition.
Development and Improvement
Why do we use your personal data?
The data will be used to evaluate, develop and improve our services, products and systems for the benefit of all our customers. For this purpose, your data will not be analysed on an individual level, but processed under a pseudonym.
This includes analysis to make our services more user-friendly (e.g. changes to the user interface to simplify the flow of information or to highlight features frequently used by our customers on our digital channels), as well as to improve IT systems to increase the security of our visitors and customers in general.
The analyses are also used to develop and constantly improve the logistics flow by forecasting purchases, stocks and deliveries as well as our resource capacity from a sustainability point of view by optimising purchases and delivery scheduling.
We also use the data to plan the establishment of new shops and warehouses and to improve our product range.
What types of personal data do we process?
We will process the following categories of personal data, if you have chosen to make this information available to us:
* customer number
* date of birth
* sex
* country
* account settings
We will process the following categories of personal data if you have made a purchase:
* order history
* delivery information
* payment history
We will also process the following categories of personal data relating to cookies:
* click history
* browsing history
Who has access to your personal data?
Data provided to third parties is used only to provide you with the above services. We use web analytics companies to analyse the online behaviour of our customers on a generic level.
What is the legal basis for processing your personal data?
The processing of your personal data to develop and improve our services and products is based on our legitimate interest.
How long do we keep your data?
Your details will be kept for as long as you have an account ROOTS active.
Upon cancellation of the account or membership, your data will be deleted.
Your right of position concerning data processing on the grounds of legitimate interest:
You have the right to object to the processing of your personal data which is based on the legitimate interest of ROOTS. To do this, please contact info@raizes.shoes. Your account will then be deleted and we will no longer be able to provide you with our services.
Privacy Notice and Compliance with Legal Obligations
Why do we use your personal data?
We will use your personal data to comply with legal obligations, court orders and decisions of the authorities.
This includes using your personal data to collect and verify accounting data in order to comply with accounting standards.
What types of personal data do we process?
We will process the following categories of personal data:
* customer number
* order number
* name
* postal address
* transaction amount
* transaction date
Who has access to your personal data?
We will share your personal data with IT companies who provide accounting solutions.
What is the legal basis for processing your personal data?
The processing of your personal data is necessary for the ROOTS be able to fulfil its legal obligations.
How long do we keep your data?
Your personal data will be stored in accordance with the accounting standards of your country.
Preventing misuse of crime
Why do we use your personal data?
Your personal data will be used for loss prevention management, in ensuring that terms and conditions are being met, and to detect and prevent misuse of our services.
We will also use your personal data by video surveillance for security reasons in order to be able to follow up incidents and prevent and report criminal offences in our shop.
In this context, your personal data may be used to prevent and investigate abuses of our online services, losses and fraud by analysing online shopping behaviour.
What types of personal data do we process?
We will process the following categories of personal data:
* contact information such as name, address, telephone number and email address
* customer number
* video images
* order history
* delivery information
* payment history
Who has access to your personal data?
Personal data made available to third parties is only used for the above-mentioned purposes. We will share your data with companies for exception-based reporting.
Incidents and fraud may be shared with insurance companies, legal authorities or local and global law enforcement agencies to carry out investigations. Please note that these recipients will have an independent right or obligation to process your personal data."
What is the legal basis for processing your personal data?
The processing of your personal data will be in the context of preventing the misuse of our services, within the legal grounds of legitimate interest.
How long do we keep your data?
Your data will be kept for as long as necessary for us to prevent and/or report potential fraud and other offences.
Video footage will be stored in accordance with local legislation for a maximum period of 30 days.
Your right of position concerning data processing on the grounds of legitimate interest:
You have the right to object to the processing of your personal data which is based on the legitimate interest of ROOTS. To do this, please contact info@raizes.shoes. Your account will then be deleted and we will no longer be able to provide you with our services.
Cookies
A cookie is a small text file that is stored on your computer or mobile device to be read on subsequent visits. If you use our services, we will assume that you agree to the use of cookies.
How do we use cookies?
We use permanent cookies to store your choice of homepage and to store your details if you select "Remember me" when you log in.
We will use cookies to store your favourite products.
We use session cookies, for example when you use the product filter function, to check if you are logged in or if you place an item in your shopping bag.
We use cookies from our website and third parties to collect statistics and user data, on an aggregate and individual basis, in analysis tools in order to optimise our website and present relevant marketing material to you.
Some third-party cookies are set by services that appear on our pages and are not under our control. They are set by social media providers such as Twitter, Facebook and Vimeo and allow users to share content on these sites as indicated by their icon.
We also use third party cookies that perform cross site tracking so that we can offer you marketing material on other sites/channels.
What types of personal data do we process?
We will only associate your cookie ID with your personal data submitted and collected under your account if you are logged into your account.
Who has access to your personal data?
Data made available to third parties is used solely to provide you with the above services. We use analytical tools to collect statistics in order to optimise our website and present you with relevant material.
What is the legal basis for processing your personal data?
We will only link your cookies to your personal information when you log in to your account ROOTS.
If you are logged into your account, the legal ground is our legitimate interest.
How long do we keep your data?
A ROOTS does not save your personal data. You can easily delete cookies from your computer or mobile device using your browser. For instructions on how to manage and delete cookies, please refer to the "Help" in your browser. You can choose to disable cookies or receive a notification whenever a new cookie is sent to your computer or mobile device. Please note that if you disable cookies, you will not be able to take advantage of all our features.
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